Privacy Policy
Last updated 29 October 2026
Retivo is a service of Sellrise Limited, a company registered in Hong Kong (BR No. 78104416), Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, Hong Kong ("we"). This policy explains what we collect on retivo.digital and in the Retivo service, why, and what you can ask us to do with it.
What we collect
- Report request form: your name, work email, company website, number of paying customers, whether you bill through Stripe, and the page that sent you (referrer and campaign tags).
- Stripe data, only if you give us a key: with a restricted read-only key we read customers, subscriptions, invoices, charges and prices. A read-only key cannot move money or change your account.
- During a pilot: the product events and contact details your team sends to Retivo, and the messages Retivo sends on your behalf with their delivery status.
- Technical data: IP address and request logs, kept to protect the service from abuse.
Why we use it
- To reply to your request, prepare your Revenue Leak Report and send the invoice.
- To run the retention campaigns you approve during a pilot and to measure them against the holdout group.
- To keep the service secure.
We do not sell personal data, and we do not use your customers' data for anyone else's campaigns.
Who processes it for us
- Our hosting provider (servers we rent and operate ourselves).
- Resend, to send email.
- Stripe, as the source of your billing data and for our own invoicing.
How long we keep it
- Report requests: up to 24 months, or until you ask us to delete them.
- Stripe data for a report: deleted within 30 days of delivering the report, unless you start a pilot.
- Pilot data: for the pilot and up to 90 days after it ends, then deleted.
Your rights
- Ask for a copy of your data, a correction, or deletion.
- Withdraw consent at any time.
- Revoke the Stripe key in your Stripe dashboard: our access ends immediately.
- In the EU or UK, complain to your data protection authority.
To make a request, reply to any email from us or use the request form.
Changes
If we change this policy, we update the date above. Material changes are emailed to active customers.